Higher Education IT Executive

Jon Sehmer

Director of User Support & Endpoint Management

San Francisco Bay Regional Network  ·  San Francisco Bay Area, CA

25+ years building and modernizing enterprise IT in higher education and the public sector. Most of my work lives in AWS cloud platforms, cybersecurity compliance, ITSM, and practical AI governance.

25+
Years IT Leadership
40K+
Students Served
$8M
Annual Budget
$800K
Savings Delivered
Jon Sehmer
San Francisco Bay Area, CA

Technology leader who still likes the hands-on work

I lead higher education IT teams across infrastructure, cloud, cybersecurity, service management, endpoint management, and day-to-day technology operations. The work has to be reliable, and it has to make sense to the people using it. I've spent 25+ years in public-sector and California State University environments, starting with hands-on endpoint and systems work and ending up in director-level leadership of multi-campus organizations.

Right now I direct user support and endpoint management for three CSU campuses (San Francisco State, Cal State East Bay, and Sonoma State) through the San Francisco Bay Regional Network. That means an $8M annual operating budget, a team of 50, roughly 40,000 students and 5,000 faculty and staff, and thousands of service tickets every month. In the past year we cut $800K in annual costs through shared-services consolidation and rolled out enterprise endpoint management with Microsoft Intune and Jamf across the consortium.

The through line in my career is practical modernization. I want services people can actually find and use, less institutional risk, and technology decisions that trace back to what the organization is trying to do. I manage as a servant leader, I lean on data when I have it, and I use AI where it takes real work off my team's plate rather than because it's fashionable.

Current Focus

Multi-campus endpoint management, shared-service consolidation, ITSM maturity, and NIST-based cybersecurity compliance across the CSU system.

Target roles

AVP / Deputy CIO, Senior Director of IT Infrastructure, Director of Enterprise Systems, or Director of Service Management, in higher education or the public sector.

What I care about

Servant leadership, AI governance, building teams people want to stay on, and making complex technology simple for the people who depend on it.

Location

Vallejo, CA. Open to Bay Area, Sacramento / Northern California, Central Coast, and select remote or hybrid arrangements.

Professional Experience

San Francisco Bay Regional Network
Director of User Support & Endpoint Management, ITS
2026 – Present
Bay Area, CA
  • Direct IT support and endpoint management across SF State, Cal State East Bay, and Sonoma State, serving ~40,000 students and ~5,000 staff/faculty
  • Manage an $8M annual operating budget and lead 50 people across service desk, endpoint engineering, system administration, web development, and cloud engineering
  • Delivered $800K in annual savings through staff optimization and shared-services consolidation across the three-campus consortium
  • Implemented enterprise endpoint management strategy using Microsoft Intune and Jamf; consolidated service ticketing across campuses
  • Represent SFBRN on the CSU Chancellor’s Office Director of User Services Committee; participate in information security audits covering NIST-based compliance and vulnerability management
$8M Budget 50-person Team Microsoft Intune Jamf Shared Services
San Francisco State University
Director of Service Management, Information Technology Services
2022 – 2026
San Francisco, CA
  • Directed Service Desk, Endpoint Management, and Service Management teams serving ~23,000 students and ~3,200 staff/faculty across 16 direct reports
  • Led the full ServiceNow ITSM implementation (service catalog, incident, problem, change, and knowledge management) that put structured service delivery in place across the university
  • Championed campus-wide AI tool rollout including ChatGPT Edu, Microsoft Copilot, and Adobe Firefly; developed governance frameworks, policy, and training programs
  • Led security remediation across six Chancellor’s Office information security audits, achieving NIST-based compliance across up to 5,000 devices
  • Stabilized and rebuilt teams following significant attrition, sustaining service levels while reestablishing culture, accountability, and performance
ServiceNow ITSM AI Governance NIST Compliance Org Stabilization
California Polytechnic State University, San Luis Obispo
Infrastructure & Platform Services Development Manager, ITS
2018 – 2022
San Luis Obispo, CA
  • Directed infrastructure, cloud, network, and endpoint engineering teams serving ~23,000 students and ~2,000 staff/faculty across 15 direct reports
  • Led design and build of a $1.2M Amazon Web Services cloud platform; implemented IAM with AWS multi-account strategy using security-by-design principles
  • Led DevOps adoption, SaaS migration, and modernization of legacy services across AWS, Azure, and Google Cloud
  • Established SLAs, chargeback models, service delivery goals, technical standards, and IT governance during campus-wide IT centralization
  • Built strategic vendor relationships with Microsoft, AWS, Jamf, Apple, ServiceNow, Palo Alto Networks, and Oracle
$1.2M AWS Platform Cloud Migration DevOps IAM IT Governance
California Polytechnic State University, San Luis Obispo
Operations Manager  ·  Lead OS Analyst  ·  IT Consultant & Lecturer
2007 – 2018
San Luis Obispo, CA
  • Worked up through five roles over 11 years, from IT Consultant to Operations Manager, with deep hands-on time in endpoint management, security hardening, and operations leadership
  • As Operations Manager, led enterprise-scale projects including Multi-Factor Authentication and systems hardening; supported Chancellor’s Office security audit compliance
  • Led campus-wide Active Directory and SCCM migration across 8,000+ computers; delivered training programs for campus IT professionals
  • Implemented CIS benchmark security hardening; coached and mentored desktop engineering and service desk teams
  • Taught courses in Graphic Communication and Web Development as Lecturer, College of Liberal Arts (2008–2012)
2016 Employee of the Year MFA CIS Benchmarks AD & SCCM Migration
University of Wisconsin–Stout
Instructional Specialist, College of Technology, Engineering, and Management
2000 – 2007
Menomonie, WI
  • Supported the One-to-One Laptop Learning Initiative, a large-scale student laptop deployment program
  • Served as department IT technician and prepress network administrator; delivered online coursework and technical training

Skills & Expertise

Executive IT Leadership

Strategic Planning IT Governance Budget Management Vendor Management Organizational Design Enterprise Architecture Shared Services Contract Oversight

Cybersecurity & Compliance

NIST Compliance Vulnerability Management CIS Benchmarks IAM / MFA Systems Hardening Data Classification Audit Readiness FERPA / ADA

Cloud & Infrastructure

Amazon Web Services Microsoft Azure Google Cloud Hybrid Infrastructure DevOps SaaS Migration Infrastructure as Code VMware

ITSM & Service Delivery

ServiceNow ITIL / ITSM Service Catalog Incident Management Change Management Knowledge Management Problem Management SLA Design

Endpoint & Workplace

Microsoft Intune Jamf Windows / macOS SCCM Group Policy Microsoft 365 Endpoint Governance Desktop Engineering

Innovation & AI

AI Governance ChatGPT Edu Microsoft Copilot Adobe Firefly Technology Procurement Accessibility Compliance Lean Principles

Background & Achievements

Bachelor of Science
Graphic Communications Management
University of Wisconsin–Stout · 2001
Master of Science (coursework complete)
Training and Development
University of Wisconsin–Stout
Employee of the Year, 2016
Cal Poly Information Technology Services
CSU Chancellor’s Office
Director of User Services Committee, SFBRN Representative
Participant, Chancellor’s Office Information Security Audits
California State University System

Let’s Connect

I’m glad to talk about higher education IT leadership and executive opportunities. Recruiters and colleagues, feel free to reach out. Email is the fastest way to get me.

Location
Vallejo, CA · San Francisco Bay Area